The All-in-one service card is the key to unlock everything that come with an All-in-one package
Depending on the chosen All-in-one package, some services are included and others are not.
For All-in-one customers, we recommend keeping the All-in-one card in your car, alongside the insurance documents and car handbook, so you’ll always know where to find it when you need it.
Understanding the All-in-one card
Each All-in-one card is unique to a person and a car. On the front of the card can be found the name of the policy holder, information that identifies the car, the All-in-one contract number (AIO) and information for our partners to use.
The card may not include a full list of what's included in the purchased All-in-one package, as it’s used by various partners when providing different services.
The All-in-one customer service number can always be found on the front of the card when you need us, including 24-hour emergency support in the event of a breakdown or accident.
When will I receive my All-in-one card?
All-in-one service cards are usually mailed out around the delivery date, and should arrive within a week of receiving the car.
When to use the All-in-one card
When it’s time to use a service included in an All-in-one package – such as when changing tyres or undergoing a routine service – simply provide the All-in-one card to the service partner.
The All-in-one contract number (found on your card as AIO) is also used for accessing online services such as when submitting a tax bill (included in All-in-one Premium).
Using the All-in-one card
Use the All-in-one service card when:
- Changing tyres
- Submitting a tax bill
- Booking a service
- Reporting a mechanical issue covered by the warranty
- Managing your account
We’ve partnered with Pneu Egger and Adam Touring to provide the best-in-class tyres service. The All-in-one (AIO) number on the All-in-one card may be used when booking an appointment, and the card is shown at the partner garage when arriving, before any work is done to the vehicle.
Submitting a tax bill
The All-in-one (AIO) contract number on the card is used when submitting a tax bill for payment or reimbursement.
Booking a service
Every All-in-one package covers all the necessary maintenance, repairs and wear-related work a car requires. The All-in-one (AIO) contract number on the All-in-one card is used when booking the appointment, and the All-in-one card must be provided at the garage before any work is done to your car.
Reporting a mechanical issue covered by the warranty
Cars with an All-in-one Premium package are covered by an extended warranty from Mobile Garantie AG. The All-in-one (AIO) contract number on the All-in-one card is used when booking the appointment, and the All-in-one card must be provided at the garage before any work is done to your car.
Lost All-in-one cards
If you’re an All-in-one customer, and you’ve misplaced your All-in-one service card, please contact our All-in-one customer service team at +41 44 505 11 18 or firstname.lastname@example.org so we can send a replacement.