Receiving a car
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      2. How gowago.ch works
      3. Receiving a car

      How to sign your Gowago contract

      How to sign your contract online

      Before you start

      • Make sure you have the following documents ready:
        • Swiss citizens: ID card or passport
        • Non-Swiss citizens: Passport and residency permit
        • Your leasing contract: Available after registration
      • Service Hours: Available from 7 AM to 10 PM, Monday through Saturday. Outside these hours, it’s unavailable due to required background processing.

      Step 1: Open the link

      You’ll receive an email with a link. Click it to go to the signature website, where you'll need to enter your contract number and personal details (name, birth date, etc.).

      Step 2: Upload your contract

      After filling in your details, upload your contract as a PDF file. You can review it and re-upload if needed.

      Step 3: Choose how to identify yourself

      You have two options for identity verification:

      • Option 1: Smartphone App

        • Begin by scanning the QR code or downloading the app from the App Store/Google Play.
        • Enter your Ident ID (shown after imputing all your information on the signature website) to start.
        • You will then be connected to a live advisor who will first ask to take a picture of your face.
        • Next they will ask you to show your ID or passport (plus residency permit for non-Swiss citizens) on your phone’s camera.
        • Then you will need to verify your phone number (you’ll get a code via SMS).
        • Lastly, verbally confirm that you want to sign the documents.

      • Option 2: Computer with webcam

        • Make sure you have your ID card or passport (plus residency permit for non-Swiss citizens) ready.
        • Introduce your phone number and accept the general terms and conditions to proceed.
        • Allow the website to use your camera and microphone.
        • You’ll be connected to a live advisor, who will who will first ask to take a picture of your face.
        • Next they will ask you to show your ID or passport (and residency permit if needed) to the camera.
        • If your webcam quality is low, they might ask you to switch to the smartphone app.
        • Lastly, verbally confirm that you want to sign the documents.

      That’s it! Once done, your contract will be signed and submitted.

      For more details about supported ID documents, check this link.